Purchase Policy Reado.com

Payment Methods

Reado.com offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express,Visa and Master Card), Net Banking, E-Gift Voucher and Reward Account. All Credit/Debit card details remain confidential and private. Think Ink Media Inc. and our trusted payment gateways use SSL encryption technology to protect your card information.

Pricing and Availability

Reado.com sells AudioBooks on behalf of Think Ink Media Inc. or other publishers for whom Think Ink Media Inc. does not control the inventory or its availability.

Hidden Charges

There are absolutely no hidden charges when you make a purchase with Think Ink Media Inc. through reado.com. In addition, audiobooks purchased on reado.com are not subject to any type of convenience or processing charge/s.

Age Limit

Reado.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use reado.com only with the involvement of a parent or guardian.

Amount of AudioBooks per Customer or "Book download Limits"

When purchasing AudioBooks on reado.com you are limited to a specified number of AudioBooks for each event login, that has been currently restricted to 10 books download in total. Think Ink Media Inc. reserves the right to change this limit any time.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department, either by emailing helpdesk@reado.com or by calling our helpline mentioned on the Contact Us page,whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Think Ink Media Inc. will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Downloadable Books :

Before purchasing AudioBooks, carefully review your downloading details. Think Ink Media Inc. prohibits exchanges or refunds after an audiobook has been downloaded or for incorrect download selection, incorrect email address provided to Think Ink Media Inc. during registration, as the link for audiobook/s download will be sent to the registered email address only.

Physical Format (Books on a CD/DVD):

When you buy our products/services, your purchase is covered by our Purchase Policy . Think Ink Media Inc. will exchange an audio book if delivered in physical form against any manufacturing defects that are reported to us within five (5)days of receiving the product. To request a replacement, simply contact us with your purchase details including your order number (sent to you via email after ordering also included with the courier) and optionally tell us why you’re requesting an exchange – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Replacements are being processed within 21 days period after receiving the request by our team.

Billing Information Verification.

Some orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an audiobook order that can delay processing and delivery. In these cases, Think Ink Media Inc. customer service will attempt to contact you, using the information provided at the time of purchase. If Think Ink Media Inc. is unable to reach you after its initial attempt, Think Ink Media Inc. may cancel your order and may inform you on the registered email address.

Delivery

Think Ink Media Inc. offers multiple delivery options. The options may vary from order to order. Currently the following delivery options are available:

• Email confirmation: Your download confirmation with a special download code (active only for 24 hrs.) will be sent via an email. This confirmation code is required to be entered every time you need to download a book. Once the code expires after 24 hours, customer can request another confirmation code for downloading it again.
• In case of physical audiobooks, delivery will be attempted twice before cancelling your transaction

Important

• Once an audiobook order is paid for downloading, it remains in the consumers/users library for future downloading and is considered sold.
• In case you experience any problems please email our helpdesk helpdesk@reado.com for assistance.

Pricing and Other Errors

If the amount you pay for an audiobook is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order an audiobook before its scheduled on-sale or presale date or you are able to order an audiobook that was not supposed to have been released for sale, then: Think Ink Media Inc. will have the right to cancel that audiobook (or the order for that audiobook) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at helpdesk@reado.com.   

Gift Vouchers

• Reado.com vouchers are issued by Think Ink Media Inc. and may only be redeemed through our website, www.reado.com towards the purchase of AudioBooks on reado.com for participating publishers. Gift Vouchers cannot be redeemed directly at any of our partner publishers’ websites, or any other website operated by third-party merchants accessible from our site.
• If the available amount on a reado.com vouchers claim code is Less than the transaction amount, the balance of the order must be paid with a valid credit card.
• Think Ink Media Inc. is not responsible for lost or stolen reado.com vouchers, except as required by law. In certain circumstances, Think Ink Media Inc. may replace or cancel lost or stolen reado.com vouchers with proof of purchase acceptable to Think Ink Media Inc.
• Think Ink Media Inc. may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new reado.com vouchers that you purchase.
• Reado.com vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without Think Ink Media Inc.´s prior written consent.
• Your purchase or use of reado.com vouchers will be deemed your agreement to these term

Reward Account

Deals on buying books using Reado cash and currency are decided weekly by reado.com; the deals may or may not vary weekly.
Customers have an option to purchase any of our audio books and pay at special prices using Reado currency /cash through their Reward Account. If a customer finds an audio book on our website that they like, they are given an option to buy using one of payment options ( credit card, debit card , internet banking etc.), or buy the same audio book for a much lesser price using Reado currency/cash. Reado.com and Think Ink Media Inc. reserves the rights for the Reward account, Reado currency and Reado Cash. Think Ink Media Inc. may change the discount options for Reado cash from time to time without any prior notice.